Locked Out? What to Ask Your Locksmith (and Why It Costs More After Hours)

Getting locked out of your home or business is stressful enough — the last thing you want is to feel unsure about what’s going on when you call for help. Whether it’s late at night, over the weekend, or during the day, knowing what to ask your locksmith can save you time, money, and surprises.

Here’s what you should ask before booking a locksmith when you’re locked out:

1. What is the call-out fee?

Most locksmiths charge a base fee for coming to your property. This can vary depending on the time of day, distance, and the type of service you need. It’s good to clarify this upfront.

2. How much will the lockout service cost?

A reputable locksmith can usually provide a price range over the phone. The final price will depend on the complexity of the job (e.g., whether they can pick the lock or need to drill and replace it).

3. Is the price different after hours?

Yes — and for good reason. If you’re calling after 5pm on a weekday, on weekends, or during public holidays, you’re likely to pay an after-hours rate. This covers the extra costs of having a locksmith available outside normal working hours, often at short notice.

4. Can you confirm your credentials?

Always ask for the locksmith’s full name and company details. Look for credentials like Master Locksmiths Association or NZ Security Association membership.

5. Will my lock be damaged?

A skilled locksmith will use non-destructive methods (like lock-picking) wherever possible. Only when necessary will they need to drill or replace your lock — and they should tell you before doing so.

Why Does It Cost More After 5pm or on Weekends?

Locksmiths, like many trades, have standard working hours. When you call after hours, you’re paying for:

• Emergency response – Someone is available outside normal business hours.

• On-call availability – The locksmith often rearranges personal time to help you.

• Travel and convenience – Emergency jobs often take priority over scheduled work.

Think of it like a plumber or electrician: the urgency and timing increase the cost of service.

Final Tip:

Always ask for an estimate before the locksmith comes out. A good locksmith will be transparent about pricing so you can make an informed decision — even in an emergency.

Need help right now?
At Eastern Bays Mobile Locksmiths, we offer fast, professional lockout assistance across Auckland — day or night. Call us, and we’ll get you back inside quickly and safely.